Call us on 03 5443 5519 for phone orders. Call us on 03 5443 5519 for phone orders.

Terms & Conditions

TERMS AND CONDITIONS:

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FLOWERS:

Please be advised that all photos/marketing material and an example of our work and flower arrangements will be made according to seasonal availability. The Petal Factory will endeavor to recreate items as close to the image supplied however, nature can be beautiful yet unpredictable and therefore, we must work with what is available at that time.

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PRODUCT AVAILABILITY:

In the event of a displayed (photographed) item being unavailable or discontinued by the manufacturer, this item will be substituted with a product of the same nature with the same or higher value.

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ALCOHOL:

Please note we will not sell alcohol as a sole purchase. It is an offence to sell or supply alcohol to anyone under the age of 18. Alcohol is not stored on premises and it is purchased directly from the supplier. We reserve the right to ask for ID from the recipient or any receiver upon delivery of any products that contain alcohol. If the ID request is refused, The Petal Factory will deliver all items except for the alcoholic item and it will be returned to the shop with the cost being refunded to the purchaser.

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ALLERGIES:

Please advise us if your recipient has any flower or food allergies at the time of ordering. Although we do not take responsibility for any outbreaks/reactions that someone may have, we will take the necessary steps to remove or minimise the impact by substituting a product/item to the best of our ability.

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POSTAGE

The Petal Factory offers standard postage via Australia Post or a chosen courier for selected items. Should you be seeking express or priority delivery, please contact us on 03 5443 5519 to discuss further options. Shipping and tracking details will be provided to the purchaser within 24 hours of the item being purchased and dispatched. Please be advised that if you place an order on a Friday, Saturday or a public holiday, the item will be shipped on the following business day. *Please Note; It is up to the recipient to check the tracking number that is provided with the dispatch email (be sure to check your junk). Once this item has left the workshop, it is in the hands of the courier and it is therefore the responsibility of the recipient and courier to ensure the item is received or left in a safe place.

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SOCIAL MEDIA GIVEAWAYS/COMPETITIONS

  1. You must follow our Instagram/Facebook page & any page associated with a competition giveaway as stipulated on our competition post.
  2. Comment on the original post (not a shared post).
  3. Entrants must be residents of Australia and over 18 years of age.
  4. One (1) comment is equal to one (1) entry.
  5. Ensure your page is on public so we can view your "share"

The competition winner is announced via Facebook within the 24-48 hours of the competition closing.

The competition closes on the date as stated in the competition post.

The competition winner is determined by generating a random comment via commentpicker.com

The competition winner is required to contact The Petal Factory via messenger or phone on 5443 5519 to arrange collection.

Confirmation of identification will be required.

No Alcohol will be handed to anyone under the age of 18.

Judge’s decision is final and no correspondence will be entered in the case of a dispute.

This competition is being conducted by The Petal Factory and is not endorsed, administered by, or directly associated with Instagram/Facebook.

**Please note that these terms and conditions have been written specifically for The Petal Factory and are rightfully owned by The Petal Factory.