To ensure a seamless delivery, it is crucial that the shipping and billing details are entered correctly. We hold not responsibility for incorrect information being provided. Please know that we do not offer refunds, store credits or returns on any of our items if the details provided to us are incorrect.
When ordering, the “shipping address” is where the “item(s)/product(s)/flower(s)/hamper(s)” will be delivered to and the “billing address” is your details, as the sender.
**Please note that these terms and conditions have been written specifically for The Petal Factory and are rightfully owned by The Petal Factory.
